СЕРВИСЫ
SLA-1 CUSTOMER
For all our customers with actual maintenance of Atlassian products
PRODUCTS
Technical support for all of the Atlassian tools
RESPONSE TIME, CHANNELS
8 hours (business days)
HelpDesk customer portal
WHAT DO WE DO
Consulting on all type of incidents - from system failure to add-on adjusting.
Consulting on products and add-ons functionality
FREE for all our customers
SLA-2 ENTERPRISE
Unlimited tickets, unlimited products when Atlassian products are business-critical system
PRODUCTS
Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems
RESPONSE TIME, CHANNELS
2 hours (business days)
HelpDesk customer portal
Remote connection (Team Viewer/RDP/GotoMeeting)
WHAT DO WE DO
Unlimited support tickets from 3 named contacts
Remote connection at business-critical tickets
Software updates and add-ons installing under tickets
$10,000 / year
SLA-3 ON DEMAND
Use support when you need it
PRODUCTS
Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems
RESPONSE TIME, CHANNELS
2 hours (business days)
HelpDesk customer portal
Remote connection (Team Viewer/RDP/GotoMeeting)
WHAT DO WE DO
Consulting on products and technical support
Remote connection at business-critical tickets
Implementation, adjusting and custom development
$500 / 8 hours / month
SLA-4 HOSTER
Unlimited support for our hosters
PRODUCTS
Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems
RESPONSE TIME, CHANNELS
1 hour (business days)
HelpDesk customer portal
Remote connection (Team Viewer/RDP/GotoMeeting)
Phone/Skype
WHAT DO WE DO
Consulting on products and technical support
Remote connection at business-critical tickets
FREE for all our hosting customers
Consulting
Share our experience to get from Atlassian products a maximum performance
Hosting
Reliable access to your application in the cloud with our support experts
Training
On-line and full-time courses for Atlassian products for admins, users and developers